Why Is Social Media Marketing Essential for Businesses?

Why Is Social Media Marketing Essential for Businesses?

Published on 28th of August 2021

If you have just started to do digital marketing, you are probably aware that most e-marketers today leverage social media marketing. Many people these days use social media apps as a form of entertainment in their leisure time. Thus, it is only right that you promote your brand on the most sought-after social media platforms as a marketer. 

With that said, here are a few of the imperative advantages social media marketing has to offer for businesses:

1. Better Brand Recognition

Given that social media platforms nowadays have billions of active monthly users, promoting your business in these networks can help you get your brand's name out there. 

Because of this, most online marketers these days have social media marketing as a part of their digital marketing arsenal. When done the right way, social media marketing could help your brand reach a wider pool of audiences that will potentially become your customers in the future. 

2. Improved Customer Relationship

Social media platforms can serve as great places where you can connect and interact with your target audiences. These platforms can help you promote your content, listen to your audiences' opinions, and provide efficient solutions to their concerns. 

Doing this can help you build a stronger bond between your brand and your target audiences, customers, and prospects. 

3. Deliver Your Brand's Message Effectivelyperson showing white envelope

Social media can serve as a gateway for your brand to deliver its message to the world. Given that the top social media networks these days have billions of active users, they serve as great emissaries for your brand and target audiences. 

By leveraging social media, you can effectively deliver your brand's mission and vision without paying for expensive mainstream paid media. 

4. Gather Essential Information from Audiences

Social media platforms are great places to collect imperative information from your target audiences. 

You can get hindsight of the interests, demographics, purchase behaviors, and other crucial details about your target audiences through social media. 

Furthermore, you can then use these pieces of information to fuel your next social media marketing tactic and improve your overall digital marketing funnel. 

5. Deliver Stellar Customer Support

Apart from email and phone support, you can also use the comment section and private messaging provided by social media platforms as a way to respond to your audiences' and customers' questions and concerns. 

Some people can't be bothered to send an email query or call a company's phone number. Thus they go straight to their social media page when they have a question to ask or a complaint to give. 

6. Improved Brand LoyaltyWoman Wearing Maroon Velvet Plunge-neck Long-sleeved Dress While Carrying Several Paper Bags Photography

When your brand is actively posting on social media and interacting with audiences, people will eventually recognize your brand more. 

They might also opt to buy your products or services than your competitors. In addition to that, when your brand is well-recognized by people on social media, it can also help your existing customers to stay loyal to your brand. 

7. Boost Your Website Traffic

You can take advantage of your social media pages to boost your brand's website traffic. Social media is one of the best places to garner substantial engagement. Some of the most exciting and trendy content quickly goes viral there. 

Therefore, when you can create high-quality and buzz-worthy content, it can gain a lot of attention. Additionally, many people are likely going to visit your website. 

8. Retarget Audiences Efficiently

There can be many instances where an audience will go through your website but won't pursue the purchase for some reason. Social media platforms offer an efficient solution to help you convince your prospects to complete the conversion phase through retargeting ads. 

Retargeting is a great way to allow your prospects to think again and eventually persuade them into sealing the deal. 

9. Build Hype Around New Products Pink, White, and Blue Pineapples

Posting a sneak peek of your upcoming product on your social media page can help stir up conversations and build anticipation among your audiences. Moreover, posting a teaser of your new product that will launch soon allows you to get an idea of the general first-hand reactions from your target audiences. 

10. Keep Customers Updated

Your social media channels are great places to announce product launches, events, contests, giveaways, and other activities your brand will host. 

Providing social updates allows your audiences and customers to stay up-to-date with your brand's current and forthcoming whereabouts without bombarding them with email updates.

11. Share Behind-The-ScenesPhoto Of People Filming On Set

Suppose you are looking for the best way to connect with your audiences on a more personal level. In that case, sharing behind-the-scenes shots of your business on your social media pages is a great starting point. 

Sharing BTS allows your audiences to gain a better perspective of your company and the people behind it. 

12. Keep an Eye on Competitors

Nowadays, the majority of businesses, including your competitors, probably already have established social media pages. You can take advantage of their socials and keep an eye on their whereabouts online. 

You can check your competitors' social media pages, see how they go about social media marketing, and gain ideas on improving yours. 

13. Leverage Modern E-Marketing Tools 

Social media platforms constantly improve and introduce new tools and techniques to help digital marketers promote their brands even more effectively. You can take advantage of these developments to boost your brand's recognition and improve conversion rates

14. Cost-Effective Digital Marketinggreen plant in clear glass vase

The majority of social media platforms today provide efficient and affordable advertising programs that actually deliver valuable results. 

Moreover, given that social media networks are home to billions of active users every month, the chances of your brand reaching a wider pool of audiences is substantially high. 

In addition to reasonably-priced ad programs, social media platforms such as Facebook allow you to target specific audiences through several factors effectively. These include age, gender, interests and life events, pages liked, and more. 


Social media marketing is a must for many digital marketers for several excellent reasons, including those mentioned above. If you haven't started marketing your brand on the top social media platforms to date, it's about time you create a solid SMM strategy.

Published by Stormlikes.com

Stormlikes is the ultimate solution to your Instagram growth. We're the pioneers of viral Instagram marketing so make sure to explore our products or venture down the rabbit hole that is our blog. You'll find hours of learning materials related to Instagram marketing and other social media.

Back to blog